Raceday tickets are sold subject to the following terms and conditions:
1.1 No refund or exchange on any ticket except as set out in condition 3.
1.2 Coffs Harbour Racecourse reserves the right to cancel, reschedule and/or vary advertised race meetings and races at any time.
1.3 Tickets may not be resold or offered for resale at a premium (including via on-line auction sites) or, without the written permission of Coffs Harbour Race Course, used for commercial, advertising or promotional purposes in connection with other goods or services. Breach of this condition may result in cancellation of the ticket and refusal of entry to the ticket holder.
Event tickets are sold subject to the following terms and conditions:
2.1 No refund or exchange on any ticket except as set out in condition 3.
2.2 Coffs Harbour Racecourse reserves the right to cancel, reschedule and/or vary advertised function and events at any time.
2.3 Tickets may not be resold or offered for resale at a premium (including via on-line auction sites) or, without the written permission of Coffs Harbour Race Course, used for commercial, advertising or promotional purposes in connection with other goods or services. Breach of this condition may result in cancellation of the ticket and refusal of entry to the ticket holder.
In the event of a scheduled race meeting being cancelled due to inclement weather after 11.00am on the scheduled raceday, a phantom meeting will be held and the Coffs Harbour Racecourse will meet its commitments in relation to pre booked food and beverage packages conditions apply.
No refunds will be given in relation to food and beverage packages if the meeting is cancelled after 11.00am on the scheduled raceday.
If the scheduled race meeting is cancelled before 11.00am on the scheduled raceday, full refunds will be given and the meeting will be deemed abandoned.
If an event is cancelled or rescheduled prior to commencement of the event, ticket holders may request to exchange tickets for an equivalent event by returning the tickets to Coffs Harbour Racecourse within two business days of the cancelled or rescheduled event and Coffs Harbour Racecourse will, if possible, provide the exchange tickets (but does not guarantee that it will be able to do so). An equivalent event means the same event later or another event to the equal ticket value.
4.1 Coffs Harbour Racecourse is committed to ensuring the privacy of the personal information you have provided to us. The following statement sets out our general policy for the protection of your privacy.
We are bound by the National Privacy Principles which form part of the PRIVACY ACT 1988 (Commonwealth). At your request we will provide you with additional information about the way our organisation manages the personal information it holds.
4.2 We will not disclose your personal information to any other organisation or person unless there is a legal requirement to do so. Coffs Harbour Racecourse may disclose your information to third parties that provide services under contract to the Club. These contracts require the third party to keep your personal information confidential and secure.
5.1 All prices are in Australian dollars and are inclusive of GST.
5.2 Payment is required with all online bookings. If you do not feel comfortable completing your purchase online, we welcome you to call us on (02) 6652 1488 to secure your booking.
5.3 We accept credit card payments online via our SSL secure server. This provides encrypted security for sensitive data such as credit card details.
5.4 We accept payment via the credit cards Mastercard and Visa.
5.5 We do not accept payment via American Express.
5.6 Coffs Harbour Racecourse will not charge any additional booking fees or surcharges unless specified at the time of booking.
5.7 Coffs Harbour Racecourse does not store credit card details.
This policy is for Racedays only, for Events please check the policy listed under each Event or telephone our offices for confirmation (Phone – 02 6652 1488)
Entrants are generally not permitted to bring external or commercial food or beverage into the Venue. Decisions about whether such products will be permitted are at the discretion of the Race Club or based on specific event requirements. Entrants will generally be advised to dispose of such items or will have the items confiscated prior to entering the Venue. This does not apply to food or beverages for persons with special dietary requirements, provided that such food or beverages are not packed in prohibited containers. The Venue will not be liable for any loss caused to entrants by the disposal or confiscation of food items.
Policy on Responsible Service of Alcohol
We are committed to the Responsible Service of Alcohol. Coffs Harbour Racecourse:
Coffs Harbour Racecourse has adopted the following House policy, which provides a framework for the Responsible Service of Alcohol.
Under Age Drinking
If a patron’s behaviour becomes disruptive the security and or police will counsel the person(s). If the behaviour continues the patron will be ejected from the premises.
Any form of violence will not be tolerated at Coffs Harbour Race Course. Should a patron become violent in any way they will be ejected from the venue.
Refusal of Service
It is against the law to serve an intoxicated person, which has serious consequences for the staff member and Coffs Harbour Racecourse. Whilst individuals patronage is greatly valued intoxicated persons will be requested to leave the premises. Failure to leave as requested will result in Police action and a possible fine.
Drinking & Driving
Staff members will be pro-active in seeking to discourage drinking and driving. Coffs Harbour Racecourse offers a number of services designed to alleviate the need for drunk driving. These services include the provision of overnight parking facilities, the provision of a safe place for the holding of car keys overnight and the making of alternative transport arrangements.
Training & Promotions
All staff have been informed about this policy on Responsible Service of Alcohol and adequately trained to support this policy. Coffs Harbour Racecourse seeks to publicise and promote its position on Responsible Serving.
Coffs Harbour Race Club Limited ABN 65 338 758 592 (‘Race Club’’) is dedicated to providing a safe and enjoyable environment for all patrons, staff and delegates at Coffs Harbour Racecourse (‘Venue’). These General Conditions of Entry (‘Conditions’) are applicable to all persons attending the venue, including but not limited to visitors, members, delegates, trainers and staff, and entry to the Venue is subject to the Conditions. The Conditions are subject to change without notice, based on specific event requirements and at the sole discretion of The Race Club.
8.1 Conditions of Entry
In consideration of the Race Club allowing persons to enter the Venue, each entrant agrees to the following Conditions of Entry that can only be waived by the Race Club in writing. Additional restrictions apply to entry into the mounting yard.
8.2 Refusal of Entry or Removal
The Race Club reserves the right to refuse entry to or remove from the Venue:
8.3 Prohibited Items
The following items must not be brought into the Venue:
8.4 Licenced Premises
A minor must not enter into or remain at the Venue unless the minor is in the company and immediate vicinity of an adult who is:
The adult person accompanying the minor will be responsible for any act or omission of the minor.
It is an offence for anyone to purchase liquor for or supply liquor to minors. Entrants may be required to provide proof of identity and / or of age at any time. Alcohol must not be brought into or removed from the Venue.
8.5 Photography & Recording
Entrants must not take any photographs or make any film or sound recording at the Venue for commercial purposes.
Each entrant consents to being photographed or filmed and/or recorded by or on behalf of the Race Club while at the Venue and consents to the Race Club using the images or recording for any promotional or advertising purpose. Each patron assigns all intellectual property rights in the images or recording to the Race Club, throughout the world in perpetuity and waives any moral right in the images or recording. If the entrant is a horse owner the entrant agrees that the consents and assignment in this clause extends to any photography or film of the entrant’s horse and jockey’s colours.
The Venue is monitored by a CCTV network for the safety and security of the entrants.
8.6 General Conditions
8.7 Dress Regulations
Dress Regulations apply for entrance to the Member Stand
8.8 Releases and Exclusion of Liability & Indemnity